Dunkin' - Waterbury

I miss the old crew! They're efficient, welcoming, and always greeting you with the warmest greeting and biggest smile. Honestly used to be a great start to my day. I can't say that anymore. I don't know if they got a whole entire new crew, but they suck! They're rude and inconsistent and just ignore you. Literally just sat there standing at the front counter for more than 20 minutes. Not even a hello or will be right with you. Walked away, never will go back. It's a shame because you guys are in such a great location too, bring back the old crew!

Mobile app says 4a open. Placed an order through my phone and sat at drive thru for 10 min. Hours of operation need to be updated in app and should be put AT drive thru speaker! Will NEVER come here even though it's 2 min from my house. Will go out of my way to go to one that actually cares about their customers.

This was by far the worst Dunkin I have ever been to. I waited with no service for 5 minutes, that in itself would be fine if they were busy. The staff was talking to each other. Since I could only sit there and wait I called for assistance but no reply so I waited till some one noticed another 5 minutes later they just chose to not acknowledge me. So I walked away and never got my drink or anything for that matter. There were zero drive through orders during this time.

Coming to work for you guys was a terrible idea not only was I complaining about several problems to the main manager of the store but ya didn’t go threw with it and said was gonna handle it but never did. You guys are manipulating us from snitching on people just so ya won’t have short staff. Ya dead the worst dunkin

They deserve zero stars. The wait here is insane; stuck in the drive thru for 15+ minutes. Plus my order was wrong when I got to the window. All that wait and my order was wrong the entire time. I understand they get busy and backed up but there is no excuse for such a long wait and disorganization.