Ben Thanh Biān Chéng - Waterloo

Went there with my family. BIG MISTAKE. They were about to close so we had to pay ahead. Since we had two small children who were very hungry we paid in advance for their convenience. The waitress was something else, she just did not wanted to be there working and serving customers. Rude. Restaurant floor was filthy dirty with scattered food and napkins. Food comes in, where portion of it is practically falling off the plate. DISGUSTING. They bring your order and do not give you any plates to eat. You actually have to ask for it. waitress is so clueless, even when you ask for plates, she pint at the plastic knives and says why these are no good for you . We had to spell out PLATES TO EAT . Food is the worst, we all got sick from it. How is this place operating.....amazes us all!

Showed up with a group of 6 and was told there was a 18% service charge because of our large group. Offered to sit a two different tables and told would still be 18% charge. This is extortion plain and simple. Would not reccomend. Many other Pho places that would welcome the business.

Pad thai mixted seafood had mostly fried tofu and few squids and shrimps.Pho had meats uncut and chewy, hard to eat tbh.Except for that food was good, especially spring roll was awesome.

Great place with a variety of Vietnamese and Thai food. I went twice to try their pho, spring rolls and fresh spring rolls. Their pho is very good with a fatty broth and meat. It has a nice mouth feel to it, but it's certainly heavier than other pho's I've had.You have the option to replace the broth with a few other options. I tried the sate, and it was nice. However, most Vietnamese restaurants offer sate/chili oil on the table for you to season the broth yourself. If you want this, ask for some sate on the side. Unfortunately you have to pay $1.5 for this. Most places offer this seasoning for free.The spring rolls and fresh wraps are delicious. The spring rolls come with a sweet chili sauce (Thai) instead of the usual fish sauce dip (Viet). The peanut sauce for the fresh wraps is well made.

We tried their new dishes. Absolutely delicious. Great size portions. Will definitely go back.