Starbucks - West Bend

Attempted to order online at 5:30pm on 3/21/24, but online ordering was turned off. Drove 20 minutes and daughters went in to order at 5:51pm and told couldn’t get the “buy one get one drink” offered today between 1-6pm because we didn’t order online. Daughter’s ordered and waited 30 minutes for 3 drinks. I stayed in the car and watched the car line for the drive thru clear out twice. Others in the building waited longish and came in AFTER my girls, but were served. My daughters waited patiently and were last served given 1 drink then waited 5 more minutes for the other 2 (maybe to assist drive thru that arrived . Customer service was poor…No “thank you”, no “sorry for the wait”. (My girls give good customer service at work so they knew this was not good service. I then called and spoke to Lydia Stern and she was defensive stating “well, since you sat in the car you saw how busy it was” which was no excuse for that long of a wait which no sense of order and lack of good customer service. Lydia was rude and insincere, but offered two free drinks for next time. In reading comments, I see others have shared similar complaints. It’s almost as if you get punished for going inside to order? Very unwelcoming staff w poor customer service skills.

Delicious! Erin was our barista, and she was so nice!!! So were all of the other workers too!

Normally I love this location, today was not so great. Placed a mobile order for a peppermint mocha Frappuccino. My estimated pick up time was 11:07am. I sat in the lobby waiting until 11:45 for my drink. I wasn't greeted, no apology for wait time. And the drink had so much ice I could hardly taste the flavors. The staff was slow moving and a lot of customers around me were getting frustrated as well. I'll be back but I'm hoping for better next time.

Very slow drive through. Some staff friendly others not so much.Edit Love the peppermint cake pop! Excellent. Usually slower in drive through. Staff varies from day to day in friendliness.

I ordered a Vanilla Sweet Cream Cold Brew, Trenta LIGHT ICE...It was overflowing with ice, I measured it over 2 cups of ice!!!??? Really frustrating ?! I'd post the picture of all the ice and the cup only half full of coffee, after taking out the ice, if I could!No one said hi, no one said my name the order was ready, and as I opened the door to leave someone finally said bye or something. Not even busy. Sad.