Caribou Coffee - West Des Moines

Great bagels. I just wish breakfast sandwiches were customizable. They are prefabricated, allowing zero editions.

I had been going to this location on my way to work for several months and occasionally they would run out of whatever breakfast sandwich I wanted that day, which wasn’t a big deal, I just ordered a different one. I switched to online ordering after a few incidences of either missing breakfast or being late for work due to long lines and slow service. Long story short, over the last couple of months they have consistently been out of the item i wanted but never removed the items from the online menu. I would walk in, in a hurry to get to work and see my coffee but no food. I would then have to wait in line to be told they were out of that item (blueberries for several days in a row at one point) and then wait for something else to be made, making me late for work. One item was consistently out for several days but was never removed from the online menu. When rushing to make my replacement food They would also consistently not mix the flavoring powder into the oatmeal so it was a pile of glop sitting on dry powder when I got to work.. I have given up and will be bringing coffee and food from home

Still has the Einstein Bros logos but no longer “attached” to them. They cannot customize your bagel preference on what you order, or so I was told. If your sausage, egg and cheddar desire has a plain bagel, that is what you get. This suggests pre-made food, so freshness may not be guaranteed.

Decent “nitro cold press” (cold brew) basic espresso is lackluster Don't expect the counter staff to know any traditional off menu drinks though since one commented, “I’m not a coffee expert.“.

Being out-of-towners, we hadn’t been here since 2019. At some point, the Einstein Brothers part of this coffee shop disappeared. Too bad! Their bagels were so much better then, along with better selection than now.