Domino's Pizza Dumbarton

I absolutely adore Domino's Pizza! Their pizzas are incredibly delicious and consistently amazing. They truly make the best pizzas, and I love them immensely.

I placed an order on the just eat app, and while I received fast delivery... what I ordered was not what was delivered. When I phoned, the order was read back to me however I was told... “oh sorry the pizza ovens are off we can’t fix your order”... absolutely disgusting customer service... this was at the Dumbarton site that we order from often. Whoever I spoke to on the phone had zero customer service skills and didn’t really care that I didn’t get what I ordered as it was 11 pm by the time my order was delivered, the way my complaint was handled was appalling and I have been left unable to eat the pizza delivered, I expect to get what I have paid for..... as should anyone,

I ordered a simple pizza meal, they informed us they had no onions for pizzas. I suggested walk across the car park to Asda, reply we can't we are waiting on an order. We were informed 20 to 30 minutes for delivery, after 45 minutes I called, told it was with the driver. If it's not there in 10 minutes call back. I gave it 15 minutes nothing, I was then informed that the pizza was still in the shop, a driver will get it soon. I asked how long has it been laying there, she replied at least 30 minutes, I said would you eat it, no she replied. I was asked do you want another pizza it will be about 40 minutes. I replied nope and I want be calling them again. First time user, appalling only gave 1 star to write review, but an absolute joke from start to finish. We are now cooking dinner.

My wife and I were looking for some food to order in due to not being able to go out because of illness so due to the time of day we only had Domino’s open near us that deliver. We ordered a pizza each and a combo chicken strippers potato wedges along with a kickers potato wedges combo too. The pizzas were both overcooked to the point of it ruining the flavour and the combos were alright but a little cold. The driver did apologise and say they are short of staff but when paying what you do for this place you expect better. Poor quality food, slow delivery and far too expensive for what you get. Won’t be back.

First up when ordering from Dominos you know that you are paying high prices but this is across the board as this is a brand however this restaurant is one my wife and I have ordered from as a delivery over the years and found the consistency is not there. After returning from our holiday we decided we would order this as we had not got food in the flat so we ordered online and waited but when the food arrived the pizzas were not great, the potato wedges were poor and the overall food quality was just awful for the price. Overall this is a restaurant that can offer quality but doesn't do it often enough to make it worth the risk of wasting that much money on food you just end up binning.