Starbucks - WEST GROVE

Overpriced not the way u remember Starbucks back in 2009ish with the couches and it was so welcoming such a cool spot now it's not the food is very exspesive 3.50+ tax for a single cake pop for my daughter a medium latte made the bill go over 10$ it wasn't what I expected from Starbucks I thought you can take it back to be remade till I like it but felt I should just leave the store. Also everyone behind the counter tending to pre orders drive through meanwhile the actual customer who walks in with her child just walks around kinda lost thinking maybe I should leave bc the local coffee shops make such a better coffee shop local also employees check the occupied area no napkins no sugar no stir sticks unless this is new only at Starbucks) so empty everything also as I was reminiscing missing Starbucks from 2010 I found a sandwich bag full of random pills just laying on the booth I immediately took the bag to a staff member at the front counter it was a mess take half the people in the back put them in the front to clean up to pick up stuff people drop such as prescription pills, and nowadays who knows that you'll find but I surely don't want my child to find it also it's not a good look pretty sure they were vitamins but what a trigger... Get it together jennersville I used to love coming here I know covid happened but the local coffee places there are lattes are crushing yours I'd work on making better coffee friendlier employees who aren't afraid to say Hi how are you can I help you the cake pops more on the menu I didn't even think they had them then I asked they were not out on display they were in a bag laying on the shelf I'd much rather see this stuff displayed nicely is there a reason you can't look at the cake pops and they just sit in the bag.... Will Starbucks make it how long

Staff is always pleasant. I tend to order ahead, and most of the time it's ready to go when I arrive. Not a big deal if I have to wait another minute. So, no complaints. Store is clean, bathrooms... Well, they can't help if someone messes it up between their cleanings.

I forgot the baristas name maybe Jen? But I asked them for a recommend for something sweet but not too strong and they where so sweet and accommodating. The staff here is amazing and Audrey will write sweet notes on my cup. I love the energy the staff brings and how they take the time to be accommodate to customers.

I've always enjoyed going to this Starbucks. Recently the employees have been extra amazing, asking for my name at the drive thru, using my name to confirm my order, and calling me by name at the pick up window. It's small stuff like that that makes me want to come back again and again. Not to mention, I'm hooked on the marshmallow dream bars. Thank you Jville Starbucks employees!

I have not been to this Starbucks location and probably over 9 months. I was hoping that things had changed for the better. I guess you can't bank on hope! I ordered a simple iced tea. While watching the staff behind the counter furiously preparing drinks and serving those who were in the drive-through, I was standing for 10 minutes before I approached one of the staff and asked where my drink was. He said he thought he had made it, but maybe someone else took it? I stood there the whole time, and he never actually made the drink. He made it right away and gave it to me. It wasn't made the way I had requested, but I was so tired of waiting I took it anyway. Every other location I have visited in the past 6 months is devolving into the exact same scenario. Drive-thru customers and mobile customers get top billing. Walk in customers are at the bottom of the barrel. Goodbye Starbucks!