Dave Buster's West Nyack Palisades

I recently visited Dave and Busters with a group of friends and had a great time. The atmosphere was lively and fun, with plenty of games and activities to keep us entertained for hours. One of the highlights of our visit was the food everything we ordered was delicious and well prepared. From the appetizers to the entrees, we were impressed with the quality and variety of the menu. However, I have to deduct one star from my review because we encountered some issues with the pool table we were playing on. It was clear that the table hadn't been properly maintained, as the felt was worn and some of the balls were chipped. While this was a minor issue, it did detract from our overall experience. That being said, the rest of the games and activities we participated in were in great condition and we had a blast. The staff was also friendly and helpful, making sure we had everything we needed throughout our visit. Overall, I would highly recommend Dave and Busters for a fun night out with friends or family. Just be sure to check the condition of any equipment you plan on using before you start playing.

Always great vibes. Most machines work been going there with the kids for several years. Good times and lots of games. The virtual is great too

Really fun for the kids and adults alike. They clean surfaces often and come out with new machines occasionally. Love the giant claw machine, star trek, angry birds and football machines. One day we'll try the food here.

Last week we went here for the very first time. Well it was nice having the place pretty much to ourselfs since it was a weekday and afternoon. But the staff was not very friendly they was like annoyed that we was there. Even the waitress was not very nice at all. I asked for a lemonade and ended up with a mixed drink.

I recently visited Dave Buster's with a group of coworkers, excited to unwind and enjoy some drinks after a long day. Unfortunately, my experience took an unexpected turn that left me extremely disappointed with the level of customer service provided by the manager, Donna, and her coworker, Tim. As someone who is clearly of legal drinking age at 25, I was enjoying my alcoholic beverage and engaging in conversation with my coworkers when the manager approached me. She asked for my ID, and, unfortunately, it was in my car and not on my person at that moment. Rather than showing understanding and allowing me a brief moment to retrieve it, the manager abruptly confiscated my drink and poured it out. Of course, I immediately went to my car to retrieve my ID and returned promptly to resolve the issue. To my dismay, despite presenting my valid ID, the manager refused to refund me for the drink or even provide a replacement. This level of inflexibility and disregard for customer satisfaction was truly shocking. What was even more astonishing was that Donna and Tim decided to escalate the situation by involving the police, resulting in our group being escorted out of the establishment. This was not only unnecessary but also completely unprofessional. My experience at Dave Buster's was marred by this unfortunate incident, and I hope the management takes this review as an opportunity to address these issues. I believe that a reevaluation of customer service practices, as well as the actions of Donna and Tim, is necessary to ensure that future customers do not encounter a similarly unpleasant experience. In conclusion, I would advise potential patrons to exercise caution when visiting this establishment, as my experience left me with a negative impression of their commitment to customer satisfaction and professionalism.