Frank's Famous Stromboli's, Pizza More

First, I want to say that this place has a good meal. I've never been disappointed with how the food was cooked or tasted or how nice the staff is. Unfortunately, this is where the good things stop over this place. You never have, in the 8 or 10 times I was there in the last 3 or 4 months, got my order correctly on the first attempt. I had to come in again and again or call her to fix a mess. To their credit they usually try to make it right, either by refunding a part of the order or giving me a gift card, but I would be much happier if this just didn't happen. Recently, they started to close the store by chance and/or not answer the phone. I have traveled several occasions to place an order in person (after failure to reach it by phone) and the open shield viewed during the hours they claim to be open, but the door is locked and no one is at home. This could have been a problem with Google’s times that they have released as they have recently changed, but it is still frustrating. This brings me to last week, and then today. Last Wednesday, I ordered some food for the people in my office. They said it would take 45 minutes, we went ahead and waited about an hour to stop them. If we only knew. It was about 2 hours after the order that my employee who went to pick it had finally left with the corresponding amount of boxes. After receiving an entrance with the wrong articles on it, he asked them directly and asked if the order was correct. They said in his face that what was in the box was exactly what he checked, we ordered (for reference, it was custom order olive oil and parmesan penne pasta that she marks spaghetti on the entrance. We clarified a few things that we had not ordered, but were calculated for independent (a box of pommes and something else). After dewatering this mess we got some food in the office, thank God....No earlier I opened the bag, I noticed the mess of the spaghetti sauce over everything. We cleaned it, checked our food, 4 the Stromboli were correct, one was grounded and NONE... the pasta was right. We had ordered 3 dishes of olive oil and Parmesan Penne. Instead we got 2 spaghettis (which were terrible btw), and a box of pommes. I called them right away and they ignored my calls. Voice Mailbox is full so I can't leave a message. The next day was Thanksgiving, so I didn't bother. Monday rolls around, apparently they are closed. I'll call you again today, everything says they're open. The online ordering app used by them allows you to place an order. But unless they have their phones off, they're closed. I'm not going back to check. Whatever Frank has done or who has overcome in the last few months will lead this place out of business.

My fiancé and I were very excited to try this place but we were extremely disappointed. Our entire order was messed up. We got fries instead of ravioli and our stromboli was cold and sooo bland. It was just a not very good experience. Not only that, but we couldn’t get ahold of the restaurant to let them know and get our money back! So so sad and still hungry!!! :

Up until today we've always had good food from here but 2020 and 2021 has definitely taken a toll on this pizza shop. Today not only did I receive poor service, I watched other customers receive worse service. I ordered online and was told my order would be ready in 1 hour, which is pretty typical there. I arrived 10 minutes past the time my order was supposed to be ready, however I waited an additional 50 minutes for my food and when I got to my house, which is only 2 miles away from the restaurant the Stromboli was ice cold. So I'm currently waiting for my oven to preheat so I can continue cooking my dinner. It has been 2.25 hours since I originally ordered my food. This whole situation is just incredibly disappointing. While I understand staffing is hard, especially for service and maual labor but I watched and heard the woman working the counter make starky comments when other customers expressed their disappointment for the extended and underestimated order times. Even when I enquiried about my order, I was given excuses, I was told additional wait times that were unrealistic and she was clearly annoyed when interacting with me, but I wasn't rude to her, I was simply asking about my order. And while my meal was comped for the long wait time, because of what I observed while I waited, it's highly unlikely we will return any time soon.

Service bad enough to spoil your appetite! Blame the customers because they can't get the timing on their orders? Told us an hour and 10min. Showed and said 5min several times. It was 30min+ of excuses and nasty comments. By the end we ended up with a chicken Cesar salad with no chicken, 2 medium Strombolis (no clue what happened to our large), and the coldest nastiest ravioli I've ever seen. Run away.

Wow! All the other pizzerias better watch out because the true kings and queens of pizza have claimed their throne. This is hands down the best pizza I’ve ever had. My friend and I ordered a large Stromboli and some mozzarella sticks, and we barely made a dent in it—we were completely stuffed! The crust is incredibly buttery, and they don’t hold back on the toppings. Plus, they have their own marinara sauce, which is just divine. Honestly, I could die happy after eating their food. I highly recommend the Stromboli and the fries. You definitely won't leave hungry at this place. The food is fantastic, and the staff is super friendly!