Sakura - Westport Village

We had a great experience at this restaurant. Remarkable cooking techniques and precise doneness with vegetables and seafood; Now, the show itself, was very well executed by the Chef/ cook and very much interactive with the group of 10 ppl that we were. I will definitely come back !

Overall, it was a great experience. Got a little confused with the entrance as we came from a different direction and wound up on the backend of the restaurant, but parking was fine. The place was very busy as it was Father's day. We made a reservation in advance for hibachi. It was myself, my husband, and two boys ages 7 and 9. The kids loved watching the cooks do tricks. The staff was friendly and attentive. We only had a soft drink, but the drinks we saw looked good. The food was yummy and everyone left satisfied. I was surprised they gave rice and noodles. The only thing I was a little annoyed with was that it came with only white rice and you had to pay $5 more for fried rice. I thought that should have been included, but it didn't bother me that much. Definitely recommend and would go back again!!

Japanese steak house. Steak was so so. Veggies were tasty and crisp, tuna was cooked to perfection and tasted very good. Shrimp were large and tasty. Small drink menu and small sushi/ sashimi menu.

First time coming tonight and the food was delicious! The sushi is incredible and well worth the prices. It will definitely be our new sushi go to spot!

As a devoted patron of Sakura for over twenty years, it's with regret that I must inform you that our family will no longer patronize your restaurant. Our dedication to Sakura has been solidified by its storied history within the community and the numerous positive experiences we've shared within its walls. However, our last visit was disheartening, prompting us to reconsider our support for what has been a local landmark. This letter aims to reach you, the owner, to address concerns regarding the customer service at Sakura, particularly concerning the person we encountered at the front desk, who also serves as the manager. It's essential to reassess her approach, as the rudeness we experienced is not acceptable by any standard, especially within the welcoming community of Westport. The core of our dissatisfaction stemmed from an incident involving a significant delay. Despite having a reservation for 6 PM, we waited 45 minutes for the hibachi chef to arrive. This waiting period is challenging for any family, particularly one with young children anticipating a birthday celebration. Our frustration grew when we noticed tables seated after us beginning their meals ahead of us. When we expressed our concerns to the manager at the front desk, her response was absolutely dismissive, exacerbating our frustration. Such indifference and lack of concern for customer satisfaction were disheartening. We waited and waited more. It became evident that our seating was deliberately delayed in an attempt to accommodate additional guests with a later reservation, clearly prioritizing the restaurant's convenience over the customers' experiences. Enough was enough. We settled the bill for what we had consumed and exited the restaurant. This incident was particularly concerning as it involved the manager, who should be setting a high standard for loyal customers. The culmination of these issues has led to our decision to cease our patronage of Sakura. What was intended as a celebratory occasion turned into a disappointing experience, overshadowing a moment meant for joy and celebration. I hope this letter encourages a reflection on Sakura's service practices, that are otherwise outstanding. Your establishment has the potential to offer wonderful experiences to its guests, but it is crucial that everyone, especially those in management positions, treats customers with the respect and courtesy that is expected.