Illy Caffe - Williamsburg

Great coffee, great pastries gelato. Staff leaves a lot to be desired. Does not understand the concept of customer service. I came here twice during my visit to Williamsburg but service was poor both times...

I normally love Illy's. The food and coffee are to die for. However, this morning was much more frustrating. Instead of the usual staff I interact with (who are lovely), there were what appeared to be 4 to 5 college students who seemed to be more interested in talking to each other than taking orders. I had to repeat myself a few times when ordering (though it was pretty busy so I can understand that), and as soon as I was finished paying, the cashier went right back to her conversation with her coworker. I had my receipt printed and tried asking for it, but it's like I wasn't even there anymore. Then one of the employees noticed me and I asked for my receipt but she kept telling me to go to the other end of the counter and wait for my food. I finally got her to hand me the receipt.The coffee I recieved was phenomenal, great job as always. But my sandwich was extremely cold and still very chewy (not in a good way). I had gotten my order to go so I was not there to be able to ask for it to be heated up, and based on the experience I recieved, I did not feel like driving back.I'd like to reiterate that Illy's is delicious and delightful, I always go there for a morning cold brew and I still plan to. However, whoever they had working today was just not it for me.

If I could give zero stars I would. I walked in because I saw that someone had just left and that let off the impression they were still open, One of the male workers looked me dead in the eye with a mean look and rudely said “Hello we’re closed” After reading a few other reviews I now realize that this is not uncommon, because of this Illy Cafe will never receive business from me or anyone I know.

The service of the staff was not satisfactory, perhaps because it was a tourist destination, the staff was not very friendly, the coffee was the basic taste of Illis, so it was all the more real, I guess I had too high expectations for Illis....

Decided to try since Aromas like was out the door. Big mistake. Came in and ordered hot coffee and a chocolate croissant. The sign in the pastry container said $4.95 but it rang up as $5.60 When I pulled it out, the cashier checked the sign, turned it around, and came back to say it's wrong. Then asked if I want it or not with a rude tone. Coffee tastes burnt, they didn't leave room for cream like I asked (and receipt stated) but did give a refund for the coffee.