Starbucks - Wiltshire

I popped into Starbucks for a chai latte and a snack to break up my shopping trip, I went upstairs to sit down, scroll my phone and relax. I was shocked to see the place was Absolutely filthy. Food on the floor, all the tables where dirty. I was the ONLY person in there, it was 3pm. There was 2 plastic bins in the middle of the room overflowing all over the floor. Dirty cups and rubbish everywhere, I felt gross, there was no where that looked clean to sit, I started to wonder how clean the preparation area was and it put me off my drink and my food and I couldn’t relax. I swiftly left. Really disappointing as ir cost over £10 for a drink and a yoghurt and a numeric shot,

I am not satisfied with the staff discussing my extra syrup addition in my drink, especially since I am a gold member and entitled to it for free! If you are not happy with this rewards policy, please consider changing it. After all, I continue to spend money at your establishment to maintain my gold status.

The restaurant was dirty, with unwiped tables and grimy floors. The restroom was particularly unpleasant, with urine stains on the underside of the seat and a strong odor of urine.

I visited the restaurant last week and ordered a hot chocolate, which was absolutely delicious! The food and the staff were both fantastic.

Well, I am a coffee lover and have visited all of the town centre shops, I can honestly say this one just does not have a friendly feel, it is not the staff who were ok, but the feel of the place just is not inviting or warm will not be going back.