Boston Market - Winter Haven

I always had a soft place for Boston Market, but I must admit that the service I receive every time I go to Winter Haven place, it really makes it special. Thank you and please know how much I appreciate the hard work. Thank you.

Great food and service, I love her Mac and cheese. Absolutely delicious. Her chicken falls from the bone, it is so tender and juicy. I can't say enough here. Staff are well trained and know what to do. They offer good suggestions if necessary.

I have eaten many first-class ribs that are good, BUT, Boston Market's Prime Rib gives them a run for their money! It is very good, you will, very good

I’m really saddened to see this place decline. It’s hit or miss whether it’s even open. The organization is chaotic, and from what I’ve heard, there have been numerous changes in management, yet the company doesn’t seem to care. I’ve often placed orders only to be told they were out of meat or chicken. Filing complaints on their website is pointless; the only responses I’ve received were from various managers who offered me discounts or complimentary meals that I never ended up using. It’s such a disappointment because I’ve been a loyal customer of Boston Market for over 20 years. I used to love it for its healthy options and quick service, but overall, I’m very let down by the company now.

When I got home and unpacked my order, I was disappointed to find that my meal didn’t include any cornbread. Interestingly, when I placed my order through the Boston Market app, it indicated that cornbread came complimentary with the meal at no extra charge. This has made me question whether I will return to this location in the future.