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Bidra med feedbackWhoever made my cake at the Outlet Location on Sunday the 9th UNDERSTOOD THE ASSIGNMENT ! I asked for a science themed cake for my best friend and it was ADORABLE ! Thank you so much !!
Went inside to buy cookies today, all the shelves were full of the different flavors but was refused when I tried to buy the special buy 10 get 3 free and I only like the one flavor, was told I was not allowed to purchase all the same flavor. I have shopped at this location since they opened and have gone in 4 or 5 times a year to purchase this same thing, never had a problem before but they have lost a customer forever now. Plenty of stock on the shelves and I was the only customer in the store. Employee could have cared less if I shopped at this store or not. Good luck if you go there, I guess the cookies are just for looking at
My favorite place. I look forward to getting 2 cakes every year. I get a cookie cake for my birthday every year from here. Now what I didn't know is if you go in and you pick out cookies they will put the filling in the middle for you, that's a game changer and it's so good.
I ordered a cookie cake for my friends birthday and it was clearly overcooked, way darker and hard to touch compared to the others that they were decorating and every single one we?ve gotten before. I?m in there almost every week buying cookies and we buy their cakes several times throughout the year for birthdays/holidays and have never run into an issue with such poor customer service or one being overcooked until today. I asked if they could re-make it and Kelly said no and insisted that it was not over cooked, i Was told by another rude employee(Brandy) ?in the future I suggest you take your business elsewhere? which is NOT how you speak to a paying customer especially such a frequent one. Super disappointed and upset with how they treated me. It was very rude and unacceptable for such a well known business.
If you go during the week during the daytime it is great. Nights or weekends you can forget it. Also their hours NEVER match what it says online. Doors are locked one hour early and employees just stare at you through the window. Not sure why they wouldn?t be open if there?s employees are inside. This has happened to me multiple times.