The Honeybaked Ham Co. - Fremont

The line this year to pick up my ham was very quick! Unlike last year. Thank you

Pre-ordered and pre-paid for Thanksgiving sides. Stood in line for over an hour to pick-up only to find they were out of everything I pre-paid for except for soup mix. Left me scrambling to fill the gaps in my menu.They also didn't process a refund like they said they would. Instead, I received an email saying my order was complete. I now need to take time out of my workday to call Honeybaked customer service to get my money back.I've been ordering sides from this store every year for over a decade and the lines and the pick-up process have only gotten worse over time. I've never had them literally not have anything I pre-ordered though. Something was very wrong this year. Definitely going elsewhere for Christmas.

First , we had to fall in line even if we already ordered and paid online. It took us an hour and there were a lot of angry customers. Then a staff announced that walk in customers should leave . They should have told them earlier if there's no more ham available .Second , when I opened the ham morning of thanksgiving , it was burnt , smoky taste and no glaze at all.

The food is always good no complaints there. As for the Service..today was a sh*t show. we reserved a HAM of course for the holiday and picked a reservation time to pick it up. why when we showed up we still have to wait in a long line? To find out that the line should have been separated by prepaid and still needed to pay. it was a mess that was unnecessary at all. Don't have us reserving a time it it doesn't matter. if you want us to reserve a time then serve the people that came in at the reserved time. ..so many angry customers!!!

One staff, loud mouth lady was very rude and un professional. Very bad customer service.