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Bidra med feedbackI booked my room online and selected my room. Before arriving to the hotel my room was changed. Upon checking in we could tell someone has sat on the bed and used a towel. The rooms are old and outdated, the carpet is stained and bath has rust spots. I asked the young lady at the front desk why was our room changed. She stated someone on the day shift did it and she was trying to figure out why. The dining experience was the best. We stayed at the Embassy Hot Springs. Ms. Vee and Ms.Weezie were very friendly and funny. The omelets were delicious, I don’t eat pork and Ms. Vee was able to accommodate me.
Staff was great, front desk girl Lindsey was the sweetest and so helpful. The bar tender needs help at night for happy hour, poor girl ran her butt off overwhelmed because of so many people on such a busy weekend. Overall service was awesome. But now the bad part: rooms are not worth what you pay by any means. Beds are hard old spring mattresses with little to no padding left in them. I paid for a suit thinking we were more likely to get upper end stuff, as an honors member with Hilton for years staying at many locations myself, I have never been more disappointed in a place then here. Put money back into improving your location if you continue to carry to Hilton name. Worst night sleep I've had in a while. Kid you not a best western has better beds..... That's saying something. Not sure I'll give this place another chance to be honest.
The server name Weezie was very nice and Courteous and very friendly.Making sure the tables were empty and clean.Very polite with hotel guest. Also thanks to Ms. V and her staff they were working very hard to get the omelettes out and they were delicious. People were talking about how good they were on the elevator.We had a wonderful time our stay was Great!!!!!
Ms. V Ms. Weenie, outstanding cook very nice attitude
The bar is fantastically ran and very professional staff. Everything that came out of the kitchen was delicious. The shrimp tempura was crispy and the sauce set it off. The wings were perfect. Little bit of a crisp but lots of sauce. The cheesecake is to die for.