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Bidra med feedbackNice basic little Starbucks. A very expensive little Starbucks. I don't recall getting charged $2 to blend my drink in the past.
Closed to the public serving the residents of lahaina...
Overall it's a beautiful property and the staff (most) are friendly helpful. I loved the benefit of being in the Hokupa'a Tower and would highly recommend that option if you're staying there. It places you closer to most of the amenities, upgraded rooms lanai with included food drink options offered throughout the day make it worth it. There were two things that I found to be disheartening.1) Most of the outdoor furniture was dirty. Sometimes it was bird poop, sometimes it was an indistinguishable stain, oftentimes, it was multiple stains. I couldn't understand why such a nice hotel wouldn't clean or replace such disgusting chair or couch cushions. I saw this on the furniture on our room's personal lanai as well as throughout the property at restaurants, lounge areas, etc. When I shared about the dirty cushions on our lanai, they immediately came up and removed the cushion covers, washed them and brought them back clean. But, I shouldn't have had to ask...they should be doing that on a regular basis. And it was very clear that these cushions hadn't been cleaned in a long time. Plus there were still stains that I guess couldn't be washed away on them. 2) The resort offers you a hospitality room to shower/freshen up on your last day if you have a late flight. I thought this was a wonderful amenity, especially since check out is at 11am our flight wasn't leaving until 7pm. That meant we could hang out at the beach or pool or do another tour and before heading to the airport, then shower and change before a long 12 hour flight. I didn't realize that these hospitality rooms would be dirty. It was clear that they did not clean the rooms in between hotel guest usage. There were dirty towels on the floor, used beds and used showers. We were condescendingly told to deal with it, as it's a free amenity and they didn't have time to clean in between.
Love this villa style resort. Staff is friendly and helpful. The restaurant at the pool has amazing food. Room was always clean and updated. You have to request housecleaning 24 hours in advance but at the time of check in we told them we want daily cleaning, to avoid the daily request; and it was honored. Pool was relaxing. Lounge chairs were hard to get but I feel that’s a usual for most resorts. We would definitely visit here again.
I love the property, although the restaurants are lacking so the best and only options for good restaurants are in Lahaina. We all know of the horrific and tragic fire that has destroyed Lahaina and I would not recommend this property any time soon. In fact I have a pre-paid reservation for early next year. I called with a simple request to delay the reservation. I was told I could cancel WITH NO REFUND or come at the reservation date, not exceptions. This is truly the worst customer service attitude I have ever experienced from a Marriot Weston property. While I would like to recommend this property and or the Marriot Vacation club I would never do either after this experience.
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