Domino's Pizza - Margate

It took over two hours for my order to be ready for pickup, and by the time I received it, the food was at room temperature. I usually try to be understanding when drivers are delayed with deliveries, but two hours is simply unacceptable. The driver attempted to explain that his GPS led him to the wrong location, but I was tracking the order and saw that he picked it up and then delivered a couple of other orders before mine, which I can understand. My main concern is that it took so long for someone to even get my order ready for delivery.

I went to pick up my order, and I was met by an employee with dreadlocks who didn't acknowledge me at all during the nine minutes I waited. He seemed to be in a bad mood and didn’t even say hello. It was a really unpleasant experience. In the end, I walked out and left behind the five pizzas I had ordered. It felt like he didn’t care at all that I was leaving. If you’re that unhappy at your job, maybe it’s time to consider a change?

I called to confirm my order, and when a woman answered, I tried to request an adjustment. Instead of being helpful, she became defensive and started yelling at me while I was just trying to cooperate. If I didn’t value your business, I would have gone there in person to address this myself. Honestly, I hope she faces consequences for her behavior. She came across as a frustrated person taking her stress out on me. If she spoke to someone I care about the way she spoke to me, I would ensure her behavior was addressed in my next interaction with your establishment. I called on July 31, 2022, at 12:40 PM. If the manager reads this, I encourage them to reconsider the staff member's position.

The pizza often comes with toppings that are not well-distributed and in insufficient quantities. Additionally, the delivery is consistently late. This is the worst Domino's location in the area. The staff seems to have received inadequate training, and the owner appears indifferent to the issues. Overall, the performance of most employees is below standard.

To clarify, if I ordered the pizza at 4:55 PM and received it at 5:49 PM, that’s definitely close to 50 minutes. Justin, I understand that math can sometimes be tricky, but it shouldn't be too complicated. Don’t get me wrong; we love Domino's pizza, and it’s just disappointing to have this experience, especially coming from the manager. On top of that, we still haven't received any compensation for the damaged pizza. Thank you, Justin.