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Bidra med feedbackThe customer service at this restaurant is horrendous. They don’t even understand you. when you’re placing your order, you have to repeat yourself several times. I ordered the griot complete and an extra side of rice and I received an extremely small side of sauce and pikliz. When I asked for an extra one just like the one posted below they wanted to charge me $2.14. I asked for a refund and the rude cashier told me she can’t refund me and that I would have to come back for a refund and she kept laughing. She called her manager and handed me the phone and he told me my extra side of rice should have came with a sauce as well as my griot complete and than he tried to give me a lecture about sauce and what their food comes with. I kept going back and fourth having to repeat that I was not given both. The only good thing about this restaurant is the food. I wish I had a picture of the legume that I’ve ordered from here before. the manager says it’s supposed to come with three pieces of meat and I always get one or two. You can’t raise your prices and become even more skimpy on your food. I spent $22.47 and I honestly wish I went somewhere else. Just unnecessary stress. Train your staff properly to know what comes with the food.
I used to order here all the 5 now they have made their portions really small. The side or macaroni can't even feed a toddler. They yell you one thing on the phone, and when you get there, it's another. I called and asked if the black rice was ready. When I receive my order, it's the rice and beans. Their service sucks now.
Why do you guys pick up the phone just to hang up? I'm not ordering online because you guys can easily not have the item and that'll be money wasted. You guys close at 10pm but I called over 20 times and you guys pick it up and then hang up. Why?Update: this is now the second day of you guys picking up and hanging up the phone smh unprofessional
Well recommended, the food is goodcustomer service is great, the best restaurant in margate, p[eople go see for urself , they food is just different, i love they food , the goat complete .
Very unprofessional. Called to make an order the employee didn’t take the order right. The manger called back and got the order right and told us we can be on the way to pick it up. When we get her they had us wait almost an hour alone with another customer who was waiting over 2 hours. And Not taking orders for other customers. Got my kidney back and left and that was a problem.
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