Mrs. Fields - Monroeville

Best cookie deals around, awesome customer service experience as well!

I am not sure which location the product that we had was purchased but I found a piece of plastic in one of the oatmeal raisin cookies. I emailed them and there has been no response. And not to mention the cookie was nasty.

I worked here for a summer and would NEVER recommend anyone to eat here. Cookies and brownies that aren't sold during the day are placed on the baking racks in garbage bags and are served the next day. We literally were displaying/selling month old brownies. Also, the continually violate child labor laws by refusing to give underage employees their required breaks. Don't even get me started on the frozen yogurt. The machines are rarely cleaned and the toppings that aren't used during the day are placed in the fridge overnight. If you value your health, please don't go to this store.

Watched 5 people get waited on before us, when it was our turn, no one acknowledged we were standing there, as they stood there in front of us. We decided to just walk away. Very disappointed and embarrassed that we stood there for 10 minutes waiting for everyone to get waited on just to be ignored.

Woman waiting on me took way too long to locate a box. She also acted like I was troubling her with my order. Will not be back. I miss the South hills location