Shoguns - Monroeville

Went here to celebrate a family member 's birthday, and had a party of 10. While the food we received was good, there were a lot of issues that caused us to leave very unhappy. And, unfortunately, after my visit here--I don 't believe I will return. First and foremost, our main server, an older female employee, was very cold and rude the entire time we were there. One of our guests was a very small, young child. When we tried to order the child a side order of something, since that is all they would eat--our lovely server--very nastily--informed us that we weren 't allowed to order the young child a side order, and they had to get a full meal, or she would be charged a full meal price anyway. She then went on to unkindly tell us that we would be charged a full price if anyone tried to share anything on their plate with the child, as a warning. I 've never seen treatment like this in a restaurant before. Our hibachi chef was very jovial and polite. He was the only good part of our experience. His food was excellent that he prepared for us. However, there were major mistakes with what we received. Three people with us never received what they ordered. (One ordered Steak and Shrimp, and two others Steak and Scallops. . Three different times, our chef had to run back and get the shrimp and scallops for them when he didn 't serve it like it was ordered. Fortunately, as I stated, he cooked it very well and everyone was pleased with the taste of the food. All around us, people were receiving the birthday treatment . I counted at least two other families that were gathering and the restaurant did there thing for the birthdays. Guess whose family went all the way to the end of the meal, paid and walked out without receiving the birthday treatment ? We had reservations in and everything for our party of 10, and they knew we were there celebrating a birthday. There were balloons brought, gifts out on the table, and cards spread out before the Birthday Boy. Yet...our lovely server didn 't care enough to follow through with what we had booked and had reservations in for. Needless to say, we were very unhappy with our experience. Also, as a side note. They need to do something with the ventilation in there. Every one of us walked out of that place smelling like a grease trap in an old railroad car Diner. I do not foresee myself going here ever again. Even though the food was good, there are many, many other hibachi options locally out there with MUCH better customer service...and won 't cause you to need a bath after you walk out.

The services was absolutely horrible. They forgot my shrimp, on my steak shrimp and chicken. The waitress came to the table, only twice in the matter of an hour. Also for two people we had an 18% service charge before a tip........... Never heard of something of such a thing. Do they even deserve a tip?

The bathroom needs a thorough cleaning. When you dine during lunch time you have to wait for the chef to cook at the table even if you're at a regular table. That needs to be changed they should utilize the kitchen so you're not waiting around for the chef to start cooking. The food was delicious and even though the lunch portions are smaller they do the job. I had scallops and shrimp. They were grilled to perfection and the yum yum sauce was the icing on top. The salad dressing was a bit tangy but I like ginger so I didn't mind. Enjoyed a nice adult beverage after years of not coming in I was pleasantly surprised to see it was still on the menu. Shogun punch is a delicious fruity sweet drink. I will certainly be back soon. It's been a long time and this visit made me realize how much I love hibachi. I think I'll come back during dinner hours.

Excellent! A cut above the rest! Well worth it! Very accommodating and friendly staff with top shelf service! Great for celebrations or any other special occasion. Highly recommended! Five stars! Thanks and stay safe!! See you again soon!

This place is dirty,the food is awful. I've had painful diarrhea since eating there. They charge you a 18% gratuity automatically. I wish I would not have gone there .