Kroger Bakery - Nacogdoches

I’ve found the store personnel almost always friendly and courteous and always return a smile. The checkout lanes are fast too.

I ordered the half sheet and got a quarter sheet and the cake wasn’t even the cake I ordered..how do you go from the flip flops decorations to the one I got..yes they said they were out of flip flops but how do you change the whole cake without even asking? I called the manager and I was headed to the party so she offered another quarter sheet but not decorated obviously and when I picked it up..it was red and white plain with my daughters name misspelled!

Racial Profiling is an Offense!! Maybe the store manager ED needs to learn this.....Not all Indians own businesses!! My husband went to Krogers about 2 weeks ago when they had coke products on sale. He went to the store to buy coke products after going through the weekly ad and realizing that there wasn't a limit set on the quantity he would be able to purchase at one time. Once getting to the aisle with the coke cases, an employee who was stocking other products, confirmed to my husband that there wasn't a limit on any of the coke products that week. My husband filled his cart with the coke products, goes to checkout. There was another guest in front of him checking out at the time. Store manager, ED, walks up to him and grabs his cart and says that he's not allowed to purchase the sodas. My husband asked him why was that and ED told him that it was because he could tell anyone that. ED went on to say that my husband was going to buy the coke products and sell them at his convenient store. My husband said that what made him think that he owns a convenient store. My husband stayed calm. ED said that he just knew. My husband asked him if there was limit on the product and ED said no there wasn't. So then why aren't you allowing me to purchase the product. ED said that he was cheating Krogers and also the Coca Cola Co. And that there wasn't a limit set because it was for their customers. MY husband has asked ok, so what was he? Wasn't he a customer? My husband ultimately said that he doesn't own a convenient store, that in fact he had planned to donate the coke. ED wanted to know where he was donating the coke to. Salvation Army was what my hubby told ED. ED says oh Ok. My husband had want to know why had ED stopped him from attempting to continue to checkout to begin with. ED looked over at the cashier and said go ahead and check him out, and walked away. After the transaction was completed, My husband walked up to the customer service desk and asked for the managers name and also for the Corporate office phone. When he got home, he told me what had transpired and that he had felt humiliated in the store. He was very upset by this. I encouraged him to call the corporate office number. It was a number for customer service for corporate office. Explained to Jeff what happened. He was very apologetic about the whole situation. Jeff said that he would pass it forward and that someone would contact My Husband in a few business days. A week later, My husband called again and spoke to Rebecca, another customer rep and again she was apologetic about the situation. She became upset for him, that this shouldn't have happened to begin with. But ultimately she's only the customer service representative and so she would pass the message onwards. Again, he was told that he should get a call within 3-4 business days. It has been 2 weeks since this happened and still there hasn't been anyone in the corporate office who has contacted him regarding this situation. Ever since this happened I personally feel uneasy going into this Krogers on North St in Nacogdoches, TX. It's been 16 years since we've been living in here and shopping at this particular store. It takes only one person to make you feel humiliated and uneasy. We aren't expecting anything for free ever but a simple apology by ED Publicly would be appreciated. Just the way humiliated my husband ED should be told to apologize. Should ED still be the store manager for Krogers? A good question for Krogers to answer.

Definitely the best grocery store in town. Fresh produce, more choice for organics, speedy check out, and a staff that is friendly and responsive. It's refreshing to go into a store where the employees actually know something, and have the authority to do things to deal with challenges on the spot. Deep discounts for gasoline at their gas pump, for frequent shoppers up to $1 per gallon off. That single thing has me choosing this store as often as possible, for everything that I need that they happen to carry. Kroger has a great app for using digital coupons, and creating an aisle by aisle shopping list. The shopping list isn't perfect, but it sure helps when they decide to *move* everything about every 5 years. Every store in the area does this I guess we just have to live with it. They try to help customers as much as possible during the transition, by posting new aisle maps for us to use. Or, you can search for the item in the Kroger app on your phone. Great store.

Great place, everything you need and really clean place, but I haven't been to a Kroger that hasn't been awsome.