Auntie Anne's - Paducah

This place has the best pretzels in the world. We got one off the food truck a few weeks ago, and it was awesome. I have literally never enjoyed a pretzel like I do when I have one from here. They have a taste that cannot he beaten.

Their service is always so slow and they’re rude and never have enough product pre made and the drink machine is broken half of the time

Just ordered at the one in the St. Matthews Mall in Louisville, KY and the lady told me it would be 5 minutes because they didn’t have what I wanted ready. I told her that was fine and she said we can’t give you what we don’t have! Continued to mumble to her coworker about me and my family. She was being so rude her coworker was trying to get her to leave the front line. She told the guy behind us that it would be at least 15 minutes for a pretzel. My husband and son were so upset by her behavior they didn’t want me to get anything from there. She was way out of line. No excuse to treat someone like this. We were not being rude at all. Sad

Rude employees. We went to get a cinnamon sugar pretzel at 5:19. They had thrown all the cinnamon and sugar away and didn’t close until 6. Employee was complaining to another employee right in front of us about making more cinnamon and sugar for the pretzel.

The app doesnt work right half the time leading to incorrect orders. I will not use this app/location again