Popeyes Louisiana Kitchen - Rockville

I got five pieces of delicious spicy fried chicken for just $7, so I can't really complain too much. However, there is definitely a need for improvement in handling mobile orders. All the orders were crammed into the kitchen, and there should be a designated area for easy pickup. I ended up waiting 20 minutes before I figured out my order was ready and had to go upstairs to ask for it. The local Popeyes has a better system in place, and something similar is urgently needed here. Otherwise, everything else was great!

I recently tried this restaurant for the first time, and I was really impressed. I was with my young son, and despite the staff being quite busy, we felt their friendliness right away. One particular employee stood out to me; he recognized us immediately and went out of his way to ensure we had a great experience. He made sure my son felt comfortable, greeted us with warm smiles, and ensured our order was just right. I truly appreciated his attentive and respectful demeanor. I can't wait to return! Thank you!

The food has gotten better over the years, but it was still very difficult for me to get the specific dark meat pieces I wanted for my son. When I used to visit, the seasoned Popeyes staff were always reluctant to give away those pieces and often pushed back when customers requested them. However, I have noticed an improvement in the service recently.