Butter Flakes Bakery Grill - Tamarac

The fried chicken with curry goat gravy at this restaurant is amazing. It's the best in South Florida.

This is the best restaurant I've been to in years. I can't wait for Saturdays now.

Eating is okay here, but I'd let zero star if I could. never really understood that someone works in the service industry when they are missing the customer service skills. both women (Cashier/Server) inside and outside this facility have a terrible attitude when serving customers. the owner prefers to deceive this behavior rather than using it as a way to improve their services. Please note, they come here if they are looking for bad settings. I hope this botanical is used to create an opportunity that would make better.

As I read online through the reviews, I can honestly say that I am shocked because I have bought here (only on the outside) with several locations and addressed many friends and family. While they were on the inside, I have never been and now a good amount of them (23) to be exact, have shown me that they will no longer support this business and I feel very bad because I am the one who addressed it. including my cousin who drove 3 hours, just to come and try to eat and the business, but instead of food from the truck outside she went with her family. while eating is good, they don't care to pay the price for eating, their reason for setting up the support of this company is due to the bad customer service approach and the lack of customer loyalty. in a further review, I see that several customers have mentioned the bad customer service approach, suggesting promoting a customer-oriented environment, as customers are the main support for each company, in particular this type of business. there is a review with the answer of a manager who really stood me, and this is extremely sad that the manager missed an opportunity to identify and confirm the true complaining. the complaining and answer is as follows: complain: t rudd while we were here to get food that so many rave over, the service of the young lady behind the counter was not very friendly at all. answer of the manager: social distancing, if that is rude, we are sorry if they take it personally. Now, please tell me, this is a paying customer who not only pays for eating, but for a service and they specifically press their care, because it is not friendly to customer service what does this have to do with social exclusion? that is by far the most incomprehensible and illogical incomprehensible answer I have ever seen in my whole life. that's sad. it seems to be a problem with customer service in their business so fix it! I have more than 16 people who still support their business, and I don't care to expand and spread the word to continue to support their business, but I refuse to do that if the customer service is not fixed. if they have the business on a wise or another and most of the companies that draw their business is about mouth and social media word, then they have to create a best in the class experience for their paying mules!

As I am reading through the reviews online, I can honestly say that I am shocked, because I have shopped here (only on the outside) on several occasions and have referred a lot of friends and family. While they have been on the inside, I have never been and now a good amount of them (23) to be exact have indicated to me that they will no longer support this business and I feel very bad because I am the one who referred them. Including my cousin who drove 3 hours just to come and try out the food and the business establishment, but instead of obtaining food from the truck outside they went inside with their family. While the food is good, they do not mind paying the price for the food, their reason for discontinuing support of this business is because of the poor customer service approach and lack of customer centricity.In further review I see that several customers have mentioned the poor customer service approach, which indicates a need to foster a customer-oriented environment as customers are the main support of any business, especially this type of business. There is one review with a manager's response that really stood out to me and this is extremely sad that the manager missed an opportunity in identifying the true complaint and acknowledging it. The complaint and response is as follows:Complainant: T Rudd While we were here to pick up food that so many rave about, the service from the young lady behind the counter was not very friendly AT ALL.Manager's Response: Social distancing if that’s rude we are sorry if you take it personally.Now, please tell me, this is a paying customer, who paid not just for the food but for a service and they are expressing their concern specifically as it relates to the customer service NOT being FRIENDLY What does this have to do with Social Distancing. This is by far the most unintelligent and illogical insensible response I have ever seen in my entire life. This is sad. There seems to be an issue with customer service in your business So Fix it!I have over 16 more people who still support your business and I do not mind extending and spreading the word to continue supporting your business but I refuse to do that if the customer service approach is not remedied. If you are attracting the business one way or another and most of the business that your entity attracts is via word of mouth and social media then you need to create a best in class experience for your paying patrons!